FAQ
Welcome to the Riverlik FAQ page.
Here you can find clear answers to the most common questions regarding our products, shipping, and customer support.
If you don’t see the information you need, feel free to contact us — our team is always ready to assist.
1. How long will it take to receive my order?
Our estimated delivery schedule includes:
-
Handling time: 1–3 days
-
Transit time: 5–12 days
-
Total estimated delivery: 6–15 days
For more details, refer to Shipping Policy.
2. Do you offer free shipping?
Yes. Free shipping is available for all orders within United States.
More information can be found in Shipping Policy.
3. Where is Riverlik located?
Riverlik operates as an online business based in United States, serving customers across United States.
4. What if I receive a defective product?
If your item arrives damaged or defective, we will replace it at no additional cost.
Please contact our support team and return the item within 30 days.
Full details are available in Return Policy.
5. Can I cancel my order after placing it?
Yes. Orders can be canceled within 24 hours of purchase by contacting our support team.
6. What is your return policy?
We offer a simple and convenient return process.
You can review the full policy at Return Policy.
7. When will I receive my refund?
Once we receive and inspect the returned product, refunds are issued within 7 days to the original payment method.
More information can be found in Refund Policy.
8. Do your products include warranties or guarantees?
Yes, all products come with a 30-day warranty.
More details are available in Return Policy.
9. How can I contact customer support?
You can reach us through Contact Us or by emailing info@riverlik.com.
10. Do you offer international shipping?
At this time, we ship only within United States.
We plan to expand our coverage in the future.
11. Do you have a physical store?
No, we operate exclusively online to keep prices competitive and maintain a broad product selection.
12. Can I place a bulk or wholesale order?
Yes. We accept bulk and wholesale requests.
Please contact our support team for more information.
13. How do I exchange a product?
To exchange an item for a different size or model, please follow the instructions outlined in Return Policy.
14. How can I track my order?
You can track your order via Track Order Page by entering your order number and email address.
Contact Information
Store Name: Riverlik
Business name: ZCL LTD
Business Adress: 36 Ravensdale Road, London, N16 6SH, United Kingdom
Company number: 14364319
Warehouse Address: 47 Prescott St, Garden City, NY 11530, USA (Address available only for administrative correspondence and product returns. No physical point of sale at this address.)
Email: info@riverlik.com
Phone: +16783290999
Customer Service Hours: Monday to Sunday: 9:00 AM – 5:00 PM (GMT-5)
Response Time: We aim to answer all inquiries within 1-2 days.