Refund policy

At Riverlik, we aim to ensure every customer is fully satisfied with their order. If your experience is not perfect, we offer a simple and transparent return process.

30-Day Return Guarantee

You may request a return within 30 days from the date your order is delivered.
To qualify, the item must remain unused, in its original condition, and include all packaging materials, labels, and accessories.
Our support team will guide you throughout the entire return process.

Restocking Fee: None — we do not charge any restocking fees.

Return Policy Details

  • Return Window: 30 days from the delivery date.

  • Item Condition: Products must be unused, undamaged, and returned with all original packaging and labels.

  • Support: Our customer service team will assist you during the return process.

  • Restocking Fee: $0 — no additional charges for returns.
    Return address: 47 Prescott St, Garden City, NY 11530, USA

Return Shipping Costs

For Defective or Incorrect Items

If you receive a damaged, faulty, or wrong product, we will cover all return shipping costs.

For Customer Remorse (Change of Mind)

If you wish to return an item because you no longer want it, ordered the wrong item, or the product doesn’t suit you, the return shipping cost will be your responsibility.
Please note that original shipping fees are non-refundable.

How to Submit a Return

  1. Contact Us: Email us at info@riverlik.com with your order number and the reason for the return request.

  2. Repack the Item: Safely place the product back into its original packaging, including all tags and accessories.

  3. Ship the Parcel: Follow the instructions provided in your return authorization email. You may use the suggested carrier or any reliable tracked service.

Refund Procedure

  • Inspection: Once we receive your returned item, it will be checked to ensure it meets our return requirements.

  • Processing Time: When approved, your refund will be issued to the original payment method. Allow up to 7 business days depending on your bank or payment provider.

Product Exchanges

If you'd prefer to exchange your item for another size, color, or product, simply contact us at info@riverlik.com and our team will assist you.

Non-Returnable Products

Some items cannot be returned for hygiene or safety reasons. These will be clearly marked as non-returnable on their product pages.

Need Assistance?

For questions about returns or refunds, please visit our FAQ section at FAQ PAGE or contact our support team via email.

Contact Information

Store Name: Riverlik
Business name: ZCL LTD
Business Adress: 36 Ravensdale Road, London, N16 6SH, United Kingdom
Company number: 14364319
Warehouse Address: 47 Prescott St, Garden City, NY 11530, USA (Address available only for administrative correspondence and product returns. No physical point of sale at this address.)
Email: info@riverlik.com
Phone: +16783290999
Customer Service Hours: Monday to Sunday: 9:00 AM – 5:00 PM (GMT-5)
Response Time: We aim to answer all inquiries within 1-2 days.